We run events too. When you need us, you get a person who has dealt with the same problem from the other side of the door.
How to reach us
Email: events@ticketmaxai.com. Support available 24/7 for urgent event and ticketing issues.
Tell us in the subject line that you are an organizer and your event name, and it gets to the right person faster.
Before your event
- Setting up your event page and ticket types
- Building tiers, VIP packages, tables and add-ons
- Promo codes, comps and guest lists
- Tracking links for each sales channel and partner
- Testing your scanning setup before doors
While you are selling
- Reading your sales dashboard
- Adding, adjusting or closing ticket tiers mid-campaign
- Changing prices, dates or capacity
- Customer queries about orders and delivery
- Reporting on where sales are actually coming from
On event day
- Scanning setup and testing before doors
- Live attendance figures as the room fills
- Ticket issues and resolutions
- Support available 24/7 for urgent event and ticketing issues
After your event
- Final sales and attendance reporting
- Channel and partner performance, useful for sponsor reporting
- Exporting your attendee list, for event administration and consented marketing
- Payout, standard processing within 7 to 14 business days, subject to the Organizer Terms
- Setting up your next event
Ready to put your event on TicketMax AI?
Common questions
8% per ticket. You choose whether you absorb it or the buyer pays it at checkout.
Standard payouts are processed within 7 to 14 business days after your event, subject to our Organizer Terms.
All major credit and debit cards. Bank transfer is available on approval.
Yes. Set up as many ticket types and add-ons as your event needs, with what each one includes shown to the buyer.
The TicketMax AI scanning app. It scans online or offline, and offline scans sync back once you have a connection again.
Tickets are not for resale. A buyer can give their ticket to someone else, and transfers may require approval. Tickets are non-refundable.
Yes. You can export your attendee list for event administration and future marketing where attendees have provided the required consent.
We aim to review completed registrations within 24 hours.