Effective date: 11 September, 2026
1. What cookies are
1.1 Cookies are small text files placed on your device when you visit a website. They let the site remember things about your visit, such as what is in your basket or which settings you have chosen.
1.2 We also use similar technologies including beacons, tags and scripts. Where this policy refers to cookies, it covers those too.
2. Why we use them
2.1 To make the site work. Some cookies are needed for basic functions such as keeping you signed in and holding your order together while you complete a purchase.
2.2 To remember your preferences and settings between visits.
2.3 To keep the site and your account secure, and to help detect fraud.
2.4 To understand how the site is used, so we can improve it.
3. The cookies we use
3.1 Session cookies. Needed to operate the Service. They keep your session and your order intact while you use the site, and they expire when you close your browser.
3.2 Preference cookies. Remember your settings and choices so you do not have to set them again.
3.3 Security cookies. Used to protect your account and to detect and prevent fraudulent activity.
3.4 Analytics cookies. Help us see which pages are used, how people move through the site, and where things are going wrong. These are the cookies you can turn off without breaking the site.
4. Third-party cookies
4.1 We use Google Analytics to measure and analyse how the Service is used. Google sets its own cookies and may use the data collected across its own services and advertising network. Google’s privacy practices are described at policies.google.com/privacy.
4.2 You can prevent Google Analytics from collecting your activity by installing the Google Analytics opt-out browser add-on.
4.3 Where we add other third-party tools in future, this policy will be updated to name them.
5. Managing cookies
5.1 You can set your browser to refuse all cookies, to accept only some, or to warn you when a cookie is being set. How you do that depends on your browser, and the help pages for Chrome, Safari, Firefox and Edge all explain it.
5.2 If you refuse all cookies, parts of the Service will not work. In particular you may not be able to complete a ticket purchase, because the site needs a session cookie to hold your order together.
5.3 Turning off analytics cookies does not affect your ability to buy or use a ticket.
5.4 Clearing cookies from your browser removes any preferences we had saved, so you may need to set them again.
6. Changes to this policy
6.1 We may update this policy from time to time. The current version is always the one published on this page, and the effective date at the top tells you when it last changed.
7. Contact
7.1 Questions about cookies or how we use your data: support@ticketmaxai.com
7.2 Our full Privacy Policy explains what personal data we collect and how we use it.